Frequently Asked Questions

Below are the questions we get asked most about cast iron hooks, towel holders, toilet paper holders, cigar ashtrays and pulleys. If yours is not here, email info@rusticstate.com and a person will answer it.

Cast iron is a dense, heavy-duty metal that holds substantial weight and withstands daily use without warping. Every hook, ring, ashtray, and holder in the catalog is built from this material and then finished by hand to add hammered or distressed texture and farmhouse character.

Yes, each piece goes through a hand-finishing process that creates its hammered or distressed texture, so no two pieces come out exactly alike and small variation from the photos is normal. This hand-applied finish is intentional — it gives each item its one-of-a-kind character rather than a uniform factory look.

Wipe cast iron pieces with a dry or slightly damp cloth, and avoid excess moisture and harsh chemicals. This simple routine preserves the finish and extends the life of the piece.

Cast iron can develop rust if it is left exposed to moisture for a prolonged period. Keeping the piece dry and wiping it occasionally prevents rust and keeps its appearance intact.

Yes, cast iron hardware can be used outdoors, and its construction withstands humidity well. For the longest lifespan, place pieces in a covered outdoor area to limit direct exposure to rain.

Standard shipping is free on all US orders over $29; orders below that amount have shipping costs calculated at checkout based on your location and shipping method.

Orders are processed within 1-2 business days and, once shipped, typically arrive within 1-5 business days depending on your location, with a tracking number emailed to you as soon as the order ships. You can then follow your package in real time using that tracking link.

Items can be returned within 30 days of delivery as long as they are unworn or unused, with tags, and in their original packaging, and you start the process by contacting info@rusticstate.com. Once your return is accepted, you'll receive a return shipping label and instructions, and approved refunds go back to your original payment method within 10 business days.

Inspect your order as soon as it arrives and contact info@rusticstate.com immediately if the item is defective, damaged, or incorrect, so the issue can be evaluated and corrected.

Shipping currently covers the United States only. For questions about international shipping, contact info@rusticstate.com and support will help.

Only the wall-mount pulley carries a published rating: up to 15 lbs when properly installed into a wall stud using suitable hardware. The hooks, towel rings and towel bars are solid cast iron built to hold substantial weight — coats, bags, full-size bath towels — though no per-item rating is published for them. Each wall-mounted piece ships with the mounting hardware it needs.

Yes, mounting hardware is included with most hooks, rings, and wall-mounted holders for quick, hassle-free installation. Two exceptions: the screw-in style hook installs directly into a wooden surface instead of a wall, and the freestanding toilet paper holder needs no drilling or wall mounting at all. The wall-mount pulley supports up to 15 lbs when properly anchored into a wall stud.

These cast iron pieces work throughout the home: entryways, mudrooms, and closets for coats, hats, and bags, and bathrooms or kitchens for towels, with some hooks also suited to bedrooms or DIY wall racks.